Contact Us

Get in-touch with 311

Not sure who you need to contact? We're happy to help! For general information, questions, and requests for service, you can connect with the City by:

Submitting a service request online (24/7)
Emailing 311@santamonica.gov (24/7)
Downloading the City of Santa Monica app (24/7)
Calling 311 in Santa Monica, or 1-866-311-SAMO from anywhere during normal business hours

City Hall and all non-essential City public counters remain closed to the public. However, City staff continue to serve the public remotely.

Public Records Requests

To submit a public records request, please complete the online form. If you are unsure about what records might exist, please contact the City Clerk’s Office at (310) 458-8211 for assistance.

Airport

Airport Noise Complaints (Working Hours)
Submit Online
Email
(310) 458-8692

Airport Leases, Work Orders, and Overnight Parking Permits (Working Hours)
More Information
Email
(310) 458-8591

Airport Public Safety Officer (24 Hours)
(310) 458-8491

Applications, Permits and Licenses

Building & Safety
More Information
Email
(310) 458-8355

Building Entitlements
More Information
(310) 458-8341

Business License
More Information
Email
(310) 458-8745

Construction and Demolition Applications
More Information
Email

Excavation Permits
More Information
Email

Field Permit for Youth Sports
More Information
Email
(310) 458-8237

Film Permits
More Information
Email
(213) 977-8600

Landscape Plan Check
More Information
Email
(310) 458-8972, x1

Moving Van Permit
More Information
Email
(310) 458-8291

Offsite Improvement Permit
More Information
Email

Permit Services
More Information
Email
(310) 458-8355

Permits for Commercial Fitness Trainers
More Information
Email
(310) 458-8237

Pier Management - Leasing and Operations
More Information
Email
(310) 458-8712

Private Hauler Application and Waste Reporting
More Information
Email

Procurement
More Information
Email
(310) 458-8241

Sewer Permits
More Information
Email

Use of Public Property Permit
More Information
Email
(310) 458-8737

Wireless Facility Permit
More Information
Email

Work Activity Notices
Email

Zoning
More Information
Email
(310) 458-8341

Billing

Billing and Utilities
More Information
Email
(310) 458-8224

Fleet Management Billing
More Information
Email
(310) 458-2201 x2309

City Departments and Divisions

Big Blue Bus
More Information
Contact Form
(310) 451-5444

City Attorney's Office
More Information
Email
(310) 458-8336

City Clerk
More Information
Email
(310) 458-8211

City Council
More Information
Email
(310) 458-8201

City Manager's Office
More Information
Email
(310) 458-8301

City Planning
More Information
Email
(310) 458-8341

Code Enforcement
More Information
Email
(310) 458-4984

Community Development Department
More Information
Email
(310) 458-2275

Community Services Department
More Information
Email
(310) 458-8310

Economic Development
More Information
Email

Finance
More Information
Email
(310) 458-8281

Fire
More Information
Email
(310) 458-8652

Human Resources
More Information
Email
(310) 458-8246

Information Services Department
More Information
Email

Office of Sustainability & the Environment
More Information
Email
(310) 458-2213

Police Department
More Information
Email
(310) 395-9931

Library
More Information
Email
(310) 458-8600

Public Rights - Consumer and Tenant Harassment
More Information
Email
(310) 458-8336

Rent Control
More Information
Email
(310) 458-8751

Homelessness

Connect to Services
More Information
Email
(310) 458-8411

Inspections

Building Inspections
More Information
Email
(310) 458-8359

Landscape Inspections
More Information
Email
(310) 458-8972, x1

Public Works Inspections
More Information
Email

Urban Runoff Mitigation Inspections
More Information
Email

Maintenance and Repairs

After Hours Water and Sewer (Non-Billing)
More Information
Email
(310) 434-2672

Alley Maintenance and Repair
More Information
Report an Issue
Email
(310) 458-8721

Beach Maintenance
More Information
Report an Issue
(310) 458-8974

Custodial Services
More Information
Email
(310) 458-2201 x2277

Facilities Maintenance and Repair
More Information
Report an Issue
Email
(310) 458-8523

Graffiti Removal
More Information
Report an Issue
Email
(310) 458-2331

Lost or Damaged Trash, Recycling, or Organics Container
More Information
Submit a Request
Email
(310) 458-2223

Overflowing Public Litter Containers
Report an Overflowing Container
Email
(310) 458-2223

Pier Maintenance
Report an Issue

Pothole and Street Repair
More Information
Report an Issue
Email
(310) 458-8721

Promenade Maintenance
More Information
Email
(310) 458-2201 x6289

Reporting a Broken Parking Meter
More Information
Report an Issue
Email
(310) 458-8721

Reporting Streetlight Outages and Repairs
Report an Issue
Email
(310) 458-8721

Reporting Damaged Traffic Signs
More Information
Report an Issue
Email
(310) 458-8721

Street Maintenance and Repairs
Report an Issue
Email
(310) 458-8721

Tree Emergencies for Evenings and Weekends
More Information
(310) 458-8749

Tree Pruning, Removals or Planting Inquiries
More Information
Email
(310) 458-8974

Other

Animal Services
(310) 458-8594

Beach and Pier Lost and Found
(310) 458-8216

Bulky Item Pickup Appointments
More Information
Schedule a Pickup
Email
(310) 458-2223

Cemetery Services
More Information
Email
(310) 458-8717

Community Gardens
More Information
Email
(310) 458-2201 x2405

Disposable Food Ware Questions
More Information
Email
(310) 458-2213

Electric Vehicle Chargers
More Information
Email
(310) 458-2213

Emergency Preparedness
More Information
Sign Up For Alerts
Email
(310) 458-2263

Farmers Market
More Information
Email
(310) 458-8906

Illegal Dumping
Report
Email
(310) 458-2223

Household Hazardous Material
More Information
Email
(310) 458-2223

Missed Trash, Recycling, or Organics Collections
Report
Email
(310) 458-2223

Risk Management
More Information
Email
(310) 458-8910

Santa Monica Swim Center
More Information
Email
(310) 458-8700

Storm Drain Pollution Prevention
More Information
Email
(310) 458-8235

Street Sweeping
More Information
Email
(310) 458-2223

Textile Recycling
More Information
Email
(310) 458-2223

Trash, Recycling, or Organics Collections
More Information
Email
(310) 458-2223

Sustainability and Water

Water Conservation Consultation
More Information
Email
(310) 458-8972, x1

Water Neutrality
More Information
Email
(310) 458-8972, x1

Water or Sewer Issues (Non-Billing)
More Information
Report an Issue
Email
(310) 458-8531

Water Quality
More Information
Email
(310) 434-2672

Water Rebates
More Information
Email
(310) 458-8972, x1

Water Waste
More Information
Email
(310) 458-8972, x1

Zero Waste
More Information
Email
(310) 458-2223

Transportation

Big Blue Bus
More Information
Contact Form
(310) 451-5444

Mobility on Demand (MODE)
More Information
Email
(310) 458-6633

Parking Operations
More Information
Email
(310) 458-8295

Traffic Signals
More Information
Report an Issue
Email
(310) 458-8525

Transportation Demand Management (TDM)
More Information
Email
(310) 458-2201 x2534

Transportation Engineering
Email
(310) 458-8291

Transportation Planning
More Information
Email
(310) 458-8291

Traffic Signs and Markings
More Information
Report an Issue
Email
(310) 458-8522