Call 3-1-1, (866) 311-7266, or visit santamonica.gov/311 for easy access to all non-emergency City services and information. Click here for local COVID-19 information.

COVID-19 - Reopenings and Service Changes

As we move into the yellow tier, reopening information is in the process of being updated. Most services will be available by appointment only. 

The LA County Department of Public Health is the lead agency on the COVID-19 public health emergency and sets the timeline for reopening businesses by sector, not the City. Everyone should visit the County's website for up-to-the-minute updates at: www.covid19.lacounty.gov/recovery

Resources and information about local economic recovery can be found at santamonica.gov/economicrecovery

Every Santa Monica business is required to adhere to the latest County public health requirements for reopening their sector, which are posted at publichealth.lacounty.gov/coronavirus

Essential businesses have always been able to operate during the public health emergency. For a comprehensive list of “essential” sectors, refer to the County’s Safer at Home Business FAQs. Customers are advised to call ahead to ensure the business they want to visit is open.

COVID-19 Home Roadmap to Recovery Parking Updates LA County COVID-19 Website

City Facility Closures

The LA County Department of Public Health has issued public health guidance impacting the following closures. Check back for regular updates:

  • Public access to Camera Obscura Art Lab. Open only to artist studio residency candidates with restrictions based on LA County Public Health Order. Details and Info
  • City Hall (City business will continue)
  • Clover Park office
  • Housing Office
  • Santa Monica Public Library branches (book returns and curbside service available)
  • Memorial Park buildings 
  • Miles Memorial Playhouse 
  • Park-based meeting rooms at Douglas, Euclid, Joslyn, Marine Park, and Reed Park.
  • Splash pads
  • Virginia Avenue Park buildings

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City Facility Reopenings

A number of City facilities will begin to reopen with restrictions on a rolling basis. City staff need time to make facility improvements to ensure a safe reopen for the community. We are also working to make necessary changes to programming due to modified operating hours, staff reductions, social distancing, and infection control guidance.

The risk of community spread remains high, please follow all posted health guidance if you visit or participate in:

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Council, Commissions & Public Meeting Changes

City Council is meeting every other Tuesday via teleconference. For more information, visit www.smgov.net/council

In December 2020, through a supplement to Santa Monica’s local COVID-19 emergency, Boards and Commissions were invited to resume their meetings through teleconference on a quarterly basis through June 2021. Status update and upcoming meetings>

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Youth Program Reopenings

City of Santa Monica’s out of school programs are open with limited capacity to ensure safety for the community. City staff are working to make necessary changes to programming due to modified operating hours, staff reductions, social distancing, and infection control guidance. 

Reopening is subject to change based on the County of Los Angeles Public Health orders and guidelines. 

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Event Cancellations 

All events have been cancelled. 

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Service Changes

Animal Control and Animal Shelter

Updated information about the Animal Control Section can be found at santamonicapd.org.

Big Blue Bus

BBB's public counter inside GoSaMo Center is now open Monday - Thursday, with modified hours. The Big Blue Bus and MODE Call Center will remain open; however, Saturday call center hours are canceled. 

  • BBB customers may visit this website, call 310-451-5444, Monday through Friday from 7:30 a.m. to 5 p.m.  
  • MODE members may visit this website, call 310-458-MODE (6633), Monday through Friday from 7:30 a.m. to 5:30 p.m.  
  • BBB and MODE customers may continue to reach us via Santa Monica Works at smgov.net/santamonicaworks 

Building and Safety 

  • All CHE Permit Services Center public counters: Monday and Wednesday, 8 a.m. to 12 p.m.

    This includes mobility, civil engineering/public works, building & safety, zoning consultation/general planning questions, business license, performers permits, tax payments, and utility billing.

    Building & Safety Permit Specialists: Monday – Thursday, 8 a.m. to 12 p.m. by appointment (Tuesday & Thursday is for building permit issuance for projects that have completed the plan review process and fee payment only), make appointments here. 

  • Plan review, permitting and inspections continue as normal. Staff will facilitate the intake of permit applications and issuance of building permits digitally through email and phone throughout the City Hall closure.

City Attorney's Office

The City Attorney’s Office is closed in person to the public. Service will continue at 310-458-8336 and attorney.mailbox@smgov.net.

City Clerk 

  • During the Candidate Nomination Period, staff will be available by appointment, phone and email. Please visit smvote.org for more information.
  • Passport services are suspended.
  • Please drop off any items related to lobbyist registrations, claims, subpoenas, or lawsuits at the Public Safety Facility front desk (333 Olympic Drive). 
  • For Public Records requests, please visit the Public Records request website. 

Code Enforcement

  • Our priority is enforcing the State, County and Local emergency orders including business closures and operations and physical distancing.  Code Enforcement is also responsible for responding to emergencies that are life safety and health safety. 
  • Code Enforcement's call center is staffed Monday-Friday 8am to 5pm to take complaints from the public that fit into these categories. The number is 310-458-4984 and email is code.enforcement@smgov.net.  

Housing Office

  • Voucher holders who need assistance should contact their housing specialist via email or leave a voicemail on their extension (or email section8.mailbox@smgov.net). All voucher holders will receive a letter in the mail about signing up for AssistanceCheck, and should follow the instructions in the letter.
  • Routine recertification inspections have been canceled.
  • All other inquiries should be directed to smhousing@smgov.net. For those without access to email, please call 310-458-8740 and press 0 to leave a voicemail (we will respond to voicemails as quickly as possible but callers should expect delays).

Library

Parking

For parking related questions, click here. 

Planning 

  • All CHE Permit Services Center public counters: Monday and Wednesday, 8 a.m. to 12 p.m. This includes mobility, civil engineering/public works, building & safety, zoning consultation/general planning questions, business license, performers permits, tax payments, and utility billing.

  • To schedule an appointment, visit https://checkin.smgov.net/qmaticwebbooking/#/ on the web or your mobile device and follow the prompts to select a service date and time. For more information, including instructions for a safe experience when you visit the public counter, visit https://www.smgov.net/Departments/PCD/Permits/Permit-Services-Center.
  • The public counters have been operational in a virtual environment since the beginning of the pandemic and will continue to be available if you prefer to do your business remotely. For more information about the services offered online, please visit: https://www.smgov.net/Departments/PCD/Virtual-Services/Virtual-Services/.
  • For general questions, please e-mail planning@smgov.net.  This email address will be monitored throughout the day and a planner will respond within 24 hours.

Mobility

  • The Mobility Division is now able to accept applications and issue all permits remotely with modified procedures, including Oversize Load Permits, Temporary No Parking Signs (TNPS), Temporary Traffic Control Plans (TTCP), & Roadway Closure Permits. Please email us at transportation.planning@smgov.net for service. The account is monitored daily from 8 am to 5 pm, except for Saturdays, Sundays and alternate Fridays.
  • Emission Reduction Plans should only be submitted using the CityGrows portal. Any plans or payments mailed to City offices may not be received until staff has returned to standard working arrangements. If you would like assistance completing your TDM plan, requesting an extension, or making a payment please contact TDMPlans@santamonica.gov. To learn more about transportation resources for Santa Monica businesses, contact the GoSaMo Transportation Management Organization.

Rent Control Public Counter

The Rent Control public counter is closed. Service will continue at 310-458-8751 and rentcontrol@smgov.net. 

Utility billing, business license and treasury

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