How to Read Your New Utility Bill
The new utility bill has several changes which we hope will help you understand your bill more easily.
1. A summary of activities and dates appears in the top right corner. The header will show whether your bill is a First, Final or Adjusted Bill, if applicable.
2. The Account Information headline includes account info such as the name on the account and account number.
3. The Water Usage Information header includes water meter, meter readings, and usage in Hundred Cubic Feet (HFC) and gallons (Gal). (1HCF = 748 gallons)
Water Conservation info is a new addition to your bill:
- Water Allowance - The water usage assigned to meet conservation requirements.
- Exceedance -The water usage over the Water Allowance
- Next Estimated Allowance - The approximate water allowance for the next - 60 days. Your actual allowance may vary depending on the number of days in the next billing cycle.
4. Your Water Usage History (use and allowance) displays comparison of consumption and tracking of your water efficiency.
5. The Water Charges section shows a complete breakdown of water charges.
6. The Sewer Charges section shows a complete breakdown of sewer charges.
7. The Resource Recovery & Recycling Charges section shows a complete breakdown of charges including:
- Refuse
- Recycling & Organics Service (with the number & frequency of service)
- Street Sweeping
- Bulky Item Collections
- Additional Service of the Refuse, Recycling or Organics containers
8. The Detachable paystub located at the bottom of your bill. Detach this stub and return it with your payment. The address on the front of this paystub must be visible through the window on the return envelope when payment is mailed. See the back of the bill for other forms of payment and info.
9. The Special Message section contains important messages and announcements.
10. Note: If your account is enrolled in Autopay, you'll see a "Do Not Pay" message on the stub below the Amount Enclosed section.