Outcome: Empower our Customers and Staff

Provide the Santa Monica community with data, tools, and information they need to be informed, empowered, and energized consumers of City services.

GoalKey Performance IndicatorCity Outcome Area
Introduce self-service options to improve 24/7 support availability, and decrease problem resolution time. Customers are better able to resolve the majority of common service requests through a self-service portal. Governance

More Information

This outcome is part of a the Customer Experience theme City of Santa Monica's IT Strategic Plan. More outcomes from this theme are available:

Share and Expand Knowledge


Inform, engage, and educate to better facilitate the sharing of knowledge within the Santa Monica Community.

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