Outcome: Empower our Customers and Staff
Provide the Santa Monica community with data, tools, and information they need to be informed, empowered, and energized consumers of City services.
|Goal||Key Performance Indicator||City Outcome Area|
|Introduce self-service options to improve 24/7 support availability, and decrease problem resolution time.||Customers are better able to resolve the majority of common service requests through a self-service portal.||Governance|
This outcome is part of a the Customer Experience theme City of Santa Monica's IT Strategic Plan. More outcomes from this theme are available: