Outcome: Enhance Service Delivery 

Provide an outstanding user experience while striving to increase the speed, quality, and efficacy of services.

GoalKey Performance IndicatorCity Outcome Area
Create an identity and data management platform that allows users to create one secure and private City profile. The City utilizes a master data strategy that supports a more comprehensive relationship management ecosystem and targeted communication and services. Governance
Develop a centralized data repository that enables users to access data for more informed decisions. City staff decision making is improved through the analysis and application of data. Governance

More Information

This outcome is part of a the Data Driven Governance theme City of Santa Monica's IT Strategic Plan. More outcomes from this theme are available:

Foster a Data Culture


Use technology to support better health and safety interventions. Increase public trust and understanding of these services.

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