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Santa Monica City Attorney’s Office Secures Conviction of Plumbing Contractor for Overcharging Senior Homeowner

February 5, 2020

Santa Monica City Attorney’s Office Secures Conviction of Plumbing Contractor for Overcharging Senior Homeowner

SANTA MONICA, Calif.  Following prosecution by the Santa Monica City Attorney’s Office, a Los Angeles-based plumbing business has been convicted and sentenced for unlawfully overcharging an 82-year old Santa Monica homeowner tens of thousands of dollars in violation of Business and Professions Code Section 7159.5(a)(5).   

On January 27, 2020, Los Angeles County Superior Court Judge Tamara Hall sentenced Jet Speed Plumbing Inc., dba Ritz Plumbing, to three years of probation, and a disciplinary bond in the amount of $45,000. The owner must take and pass multiple Contractors State License Board’s examinations and produce all documents and contracts for review upon request by the Contractors State License Board.

These probationary terms are consistent with, and incorporate, the terms of a civil order issued against Ritz Plumbing in a disciplinary hearing before the Contractors State License Board.   

This investigation began after one of the homeowner’s adult children noticed that her mother’s bank accounts and retirement savings had been depleted.  The concerned relative contacted the Los Angeles County Department of Consumer Affairs Contractors State License Board (CSLB), which contacted the Santa Monica City Attorney’s Office.   

Investigation by the CSLB revealed that the senior homeowner had initially engaged Ritz Plumbing to conduct $5,000 of plumbing work for ordinary repairs and installations.  During the course of this work, Ritz Plumbing had entered four additional contracts with the senior homeowner, resulting in payments from the homeowner to Ritz Plumbing in the total amount of $92,000.  A Ritz Plumbing employee had obtained an additional $81,000 from the senior homeowner for landscaping work that the employee had no license to perform.  In one instance, an employee had driven the senior homeowner to her bank so she could withdraw money to pay for the landscaping work.   

As a result of the investigation, Ritz Plumbing has refunded the homeowner the entire $92,000 amount paid and both Ritz Plumbing and its employee, Ignacio Duron, have pled no contest to misdemeanor crimes.      

“This case should act as a cautionary tale and reminder that when we are dealing with contractors, it is critical we know our rights and the law,” said Chief Deputy City Attorney Eda Suh of the Consumer Protection Division.    

When hiring a contractor, consumers should exercise caution and:   

  • Obtain at least three bids and three references before hiring a contractor;  
  • Check with the CSLB to ensure the contractor is licensed; 
  • Sign a written contract with the contractor only after carefully reviewing it for accuracy and understanding its terms;  
  • Not pay more than the legally required down payment; 
  • Not pay with cash;  
  • Make final payment only after the job is complete and all building inspectors have signed off on the permits; and 
  • Contact the CLSB and file a complaint if concerns arise.  

This case was prosecuted by Deputy City Attorney Autumn Rindels for the Santa Monica City Attorney’s Office and investigated by the Los Angeles County Department of Consumer Affairs Contractor’s State License Board (CSLB).  

For more information about consumer rights when hiring a contractor, or to file a complaint, visit the CLSB website at www.cslb.ca.gov or call CSLB at (800) 321-2752.   

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