November 11, 2020 12:30 PM
The City of Santa Monica has been recognized by the Center for Digital Government (CDG) as a winner of the 2020 Digital Cities Survey. Now in its 20th year, the annual survey recognizes cities using technology to better serve their citizens despite new challenges triggered by the COVID-19 pandemic.
“Innovative cities are utilizing technology and analyzing data to better serve their citizens, respond quickly to citizen needs around COVID-19, and support digital experience initiatives,” said Phil Bertolini, co-director, CDG. “The Center for Digital Government congratulates this year’s winners for their hard work and their efforts to use technology to enhance citizen interactions with government.”
Santa Monica was recognized as five in the nation among cities with populations between 75,000 and 124,999 forimproving digital customer experience. The City is recognized for transforming the permitting process, and Project Connect with Akido Labs, an application that allows frontline workers to seamlessly share information, expedite services and ultimately improve outcomes for people experiencing homelessness.
“It’s an honor to be recognized with the Digital Cities Survey as we work quickly to improve the digital experience for our constituents throughout the City’s operations,” said the City’s Chief Information Officer Joseph Cevetello. “Improvements to the permit process and Project Connect are two initiatives among many that make Santa Monica a truly digital city.”
The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.
Communications & Public Information Manager