Santa Monica 311

Santa Monica’s 311 program provides easy access to all non-emergency City services and information. Users can submit a request, ask a question, provide feedback, or report something using one of our four convenient methods outlined below.

Available on both IOS and Android, the City of Santa Monica’s mobile app offers an easy and convenient way to submit a request, get status updates, see other submissions in your area, and find the latest news and updates from around the City. To get started, search for “City of Santa Monica” in the app store or click on one of the links below:


Available 24/7, our online portal is one of the quickest ways for you to submit a request, report something, provide feedback, or ask a question. Your submission will be routed directly to a member of our team who will help assist with your request.

Click here to visit our online portal today.

Our Customer Service Assistants will help answer your questions, put you in touch with the right City staff member and/or create a ticket so we can track your request to make sure it gets resolved. 

To reach us by phone, call 3-1-1 within city boundaries or (866) 311-SaMo from outside of Santa Monica. Representatives are available to assist you from 7:30 a.m. to 5:30 p.m. Monday – Thursday, and 8:00 a.m. to 5:00 p.m. every Friday. For more information about City hours and holiday closures, click here

Our Customer Service Assistants are available by email to help answer your questions, submit a request on your behalf, share feedback, and more. To contact us, email and we’ll get back you as soon as possible during normal operating hours. For the quickest response, please submit your requests using our mobile app or online portal.

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