Clean and Safe: Community can now receive Santa Monica Police service request updates on their phone

November 7, 2023 8:55 AM

SANTA MONICA, Calif. (Nov. 7, 2023) — Starting today, Santa Monica residents, businesses, and visitors can now receive updates on their emergency and non-emergency calls for police service via text message.

The Santa Monica Police Department and Office of Emergency Management (OEM) will initiate SPIDR Tech, a Versaterm Public Safety company, that will send automated text messages to people who have called 911 or the non-emergency phone number and requested service from the Santa Monica Police Department.

The new customer service features will launch in two phases:

Santa Monica’s new text notification updates:

“Santa Monica’s dispatchers answer over 250,000 calls annually,” said Chief Resilience Officer Lindsay Call, who oversees Santa Monica’s OEM Public Safety Communications Division. “This new technology will help improve communications and transparency between residents, businesses and visitors who report incidents, OEM public safety dispatchers and police personnel.”

In Santa Monica, the public should call 911 for life-threatening emergencies and (310) 458-8491 for any other requests requiring police personnel assistance. In a situation where individuals cannot call 911, the public can also text 911 in Los Angeles County to communicate with dispatchers.

Police Chief Ramón Batista encourages all those requesting police service to opt in to receive text updates.

“We want everyone who needs police assistance to know the status of their request,” Batista said “It is vitally important that we can confirm with the reporting party that their call for service will be answered and when.”

Media Contact

Tati Simonian
Public Information Officer

Erika Aklufi


Programs, Safety


Office of Emergency Management